Two Sides Of Customer Service
More and more I think it’s comes as a shock to nobody that customer service in nearly every industry is getting horrifically worse year over year. At least, that’s been my experience. To counter this, customers are absolutely becoming more entitled, bitchier, and more aggressive at the same time. I suppose one could argue which is the catalyst for which – a chicken / egg situation, right?
Well, here’s a few experiences I’ve had over the past week which I think outline a lot of what’s wrong. I feel far too many people just let things slide, or ignore it these days. I don’t. I won’t put up with bullshit.